Frequently Asked Questions

Do I need an appointment to try on dresses?

We do ask that brides and Quinceañeras book their appointment online prior to their visits to provide the best experience. Please call for same-day appointments. We do not require formalwear clients to book an appointment prior to their visit, but we advise coming in at least one hour prior to closing time to allow adequate time to browse our selection and try on.

Can you order in store or is it off rack sale only?

Yes, we do offer both special orders and off-rack sales for clients in bridal, formalwear, Quinceañera, and flower girl dresses. However, we ask that brides and Quinceañeras give themselves at least 6 months to special order prior to their event date. Formal wear we require at least 10 days to special order.

What size range of dresses do you carry?

We carry sizes 0-28 in bridal and formalwear.

What is your return policy?

We do not accept returns under any circumstances. All sales are final on bridal gowns, special ordered items, accessories, and alterations.

What is your appointment cancellation policy?

Because we are a small business and bridal appointments are appointment only, we ask for at least 48 hours notice for bridal appointments and 24 hours notice for alterations to cancel or reschedule whenever possible. Appointments are free of charge however starting in January of 2022, we will require a credit card to hold your appointment. A service fee will be charged if you cancel or do not reschedule in the expected time frame.

Do you offer Layaway?

Yes, all gowns require 50% down at checkout, pickup/alterations cannot be completed until paid in full.

In-house Alteration Services

We offer quick in-house alterations at an additional cost for all our clients. The seamstress works off site so an appointment is required.